At Liora Perfumes, we want you to be completely satisfied with your purchase. If you are not happy with your product, please review our Return & Refund Policy below.

1. Eligibility for Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 30 days of purchase.

2. Non-Returnable Items:

Certain items are not eligible for returns, including gift cards and final sale items. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted.

3. Return Process:

To initiate a return, please contact our customer service team at returns@lioraperfumes.com with your order number and reason for return. We will provide you with instructions on how to proceed with the return.

4. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

5. Exchanges:

If you wish to exchange an item, please contact our customer service team with your order number and the details of the item you wish to exchange. We will provide you with instructions on how to proceed with the exchange.

6. Shipping Costs:

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at support@lioraperfumes.com with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

8. Contact Us:

If you have any questions about our Return & Refund Policy, please contact us at info@lioraperfumes.com.